Privacy Policy

Last updated: October 2025

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KS Sports Therapy Ltd is committed to protecting your privacy and ensuring that your personal data is handled in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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This Privacy Policy outlines

• The types of information we collect about you

• How we collect and use it

• Who we might share it with

• The steps we take to keep it private and secure

• Your rights regarding your personal data

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Who We Are

KS Sports Therapy Ltd is a private healthcare company providing sports therapy and physiotherapy-related services (all physiotherapy service are carried out by HCPC registered physiotherapists).

Our clinic is based at:

The Business Centre, Unit 5, 2 Cattedown Road, Plymouth, PL4 0EG
📧 Email: KSSportsTherapy@outlook.com
📞 Phone: 07964 737884

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KS Sports Therapy Ltd is the data controller, meaning we determine how and why your personal information is processed and we are responsible for how it is used.

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KS Sports Therapy Ltd is registered with the Information Commissioner’s Office (ICO) under registration number ZC024902, in accordance with the Data Protection Act 2018.​

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Information We Collect

We collect the following types of information directly from you:

• Personal details (e.g. name, address, contact information)

• Medical history and current health information (provided during consultation and treatment)

• Ongoing treatment records and clinical notes

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This may include special category data (e.g. sensitive health-related information) under Article 9 of the UK GDPR.

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How We Use Your Information

We use your data solely for the purpose of providing safe, effective, and professional therapy services. This includes:

• Assessing, planning, and delivering treatment

• Managing bookings, communications, and payments

• Maintaining accurate clinical and financial records

• Meeting professional, legal, and regulatory obligations

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Legal Basis for Processing Your Data

We process your personal data under the following lawful bases:

• Article 6(1)(b) – Processing is necessary for the performance of a contract (to provide therapy services)

• Article 9(2)(h) – Processing is necessary for the provision of health care or treatment

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Sharing Your Information

Your data is treated as strictly confidential. We do not share your information with third parties unless:

• You have provided explicit written consent, or

• We are legally required to do so (e.g. safeguarding, court order, or regulatory request)

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Data Security

We take appropriate technical and organisational measures to protect your personal data, including:

• Secure digital systems with password protection

• Encrypted storage where applicable

• Restricted access to clinical and administrative records

• Regular review of data-handling practices

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How Long We Keep Your Information

In line with professional and legal requirements, client records are retained for a minimum of 8 years from the date of your last treatment (or until age 25 if treated as a minor), after which they are securely deleted or destroyed.

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Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate or incomplete information

• Request erasure of your data (in certain circumstances)

• Restrict or object to processing of your data

• Request transfer of your data to another provider

• Lodge a complaint with the Information Commissioner’s Office (ICO) if you have concerns about how your data is handled

You can contact the ICO via www.ico.org.uk or by telephone on 0303 123 1113.

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Contact Us

If you have any questions or concerns about your personal data, or would like to exercise your rights, please contact:

📧 KSSportsTherapy@outlook.com
📞 07964 737884

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We take your privacy seriously and aim to respond to all data concerns promptly and transparently.

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